Privacy Policy

1. Who We Are

This Privacy Policy describes how Goodfly N.V. ("Seven Reels", "we", "us", "our") - a Curacao-incorporated company at Abraham de Veerstraat 9, Curacao, operating sevenreels.com under licence OGL/2024/719/0211 - collects, uses, stores and protects personal data of players visiting and registering with our website.

2. Information We Collect

• Account registration data - email, password (hashed), full legal name, date of birth, address, postal code, phone number, currency preference.
• Identity verification documents - government-issued ID, proof of address, source-of-funds evidence (when applicable). Stored encrypted, accessible only to KYC operations team.
• Transaction data - deposits, withdrawals, wagers, wins/losses, bonus activity, payment-method tokens (never raw card numbers).
• Session data - IP address, device fingerprint, browser, operating system, login times, geolocation country (not GPS coordinates).
• Support interactions - chat transcripts, email correspondence, phone notes (if applicable).
• Marketing preferences - opt-in status for email, SMS and push channels.

3. Why We Collect It

• Legal obligation - KYC, AML, age verification, transaction monitoring under our Curacao gaming licence.
• Contract performance - to run your account, process deposits and withdrawals, credit bonuses.
• Legitimate interest - fraud prevention, security monitoring, customer support, service improvement.
• Consent - for marketing communications. You can withdraw consent at any time from My Account > Preferences.

4. Who We Share It With

• Our payment processor Lavencia LTD (Cyprus) - for deposit and withdrawal processing.
• Game studios (Betsoft, Endorphina, Pragmatic Play, Evolution etc.) - only the data needed to load the game (account ID, currency, balance) - no personal data.
• KYC service providers (SumSub, Veriff) - for identity verification only, with strict purpose limitation.
• Curacao Gaming Control Board - upon legitimate regulatory request, with a documented audit trail.
• Independent dispute services (Casino Guru, ThePOGG) - only with your explicit consent when you file a complaint.

We do not sell personal data to third parties under any circumstances.

5. How Long We Keep It

Account data is retained for the duration of your account plus 7 years after closure (required by Curacao licensing rules for audit, AML and tax purposes). KYC documents are retained for 5 years after closure. Marketing preferences are honoured indefinitely.

6. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of data (subject to legal retention obligations); export your data in a machine-readable format; object to processing for marketing; withdraw consent at any time. Email [email protected] to exercise any of these rights - we respond inside 30 days.

7. Cookies

Seven Reels uses essential cookies for session management and security (cannot be disabled), analytics cookies for service improvement (Google Analytics, opt-out via banner), and marketing cookies for retargeting (opt-out via banner). Full cookie list is in our Cookie Policy.

8. Data Security

We protect personal data with TLS 1.3 encryption in transit, AES-256 encryption at rest for sensitive fields, role-based access control, multi-factor authentication for staff accounts, quarterly penetration testing and annual ISO 27001-aligned security audits.

9. Children's Privacy

Seven Reels services are not directed at anyone under the legal gambling age (19 in most Canadian provinces, 18 in Alberta, Manitoba and Quebec). We do not knowingly collect personal data from minors. If you believe a minor has registered, contact us immediately and we will close the account and delete the data.

10. Contact

Privacy questions, complaints or data-rights requests: [email protected].