Seven Reels Support

24/7 live chat plus email and knowledge base - the help channels Canadian players actually use, staffed by humans who answer in minutes.

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Talk to a Human

Three direct ways to reach Seven Reels support, ordered by speed:

Live Chat - the fastest channel. Open the chat widget in the bottom-right of any page, type your question and the next available agent picks up - usually inside 90 seconds. Available 24/7, every day of the year. Agents speak English.
Email - [email protected]. Average response time under 2 hours, monitored 24/7. Best for complex account issues that need attaching documents.
Knowledge Base - the on-site Help Centre answers most account, banking and game-rules questions instantly without needing to wait for an agent.

What Support Can Help With

Verifying your identity (KYC), uploading documents or escalating delayed verification.
Tracing a missing deposit or withdrawal.
Cancelling a pending withdrawal, increasing a withdrawal limit, requesting an emergency payout.
Activating, cancelling or troubleshooting a bonus.
Resetting your password or 2FA, recovering a locked account.
Setting responsible-gambling tools: deposit limits, session timers, loss caps, cool-off, self-exclusion.
Reporting a game malfunction, asking for game RTP or round history.
Closing your account permanently or requesting your personal data under privacy law.

Response Time Targets

Live chat: first response under 2 minutes.
Email: average response under 2 hours.
KYC document review: under 24 hours.
Withdrawal payment processing: instant on Interac and e-wallets, 24 hours maximum even on cards.
Bonus dispute resolution: under 48 hours with full transaction log review.

Complaints & Escalation

If you're not satisfied with a support outcome, escalate to [email protected] for management review. If you still cannot resolve the issue after 30 days, you can take the complaint to our regulator (Curacao Gaming Control Board - oversight of OGL/2024/719/0211). Independent dispute resolution is also available through the Casino Guru Complaints Team and ThePOGG, both of which Seven Reels is registered with.

Support FAQ

Is the support team really available 24/7?

Yes. Live chat is staffed 24 hours a day, 365 days a year by rotating shifts of in-house agents. Average pickup time is under 90 seconds even at 3 AM.

Can I call Seven Reels by phone?

Phone support is not currently offered - the channel keeps response times shorter for everyone. Live chat handles everything a phone agent would, with the bonus of a written transcript you can refer back to.

How do I close my account?

From My Account > Settings > Close Account, or by emailing [email protected] with the subject ‘Close Account’. Closure is usually completed inside 1 hour. Any remaining real-money balance is paid out by your preferred method first; bonus balance is forfeited per terms.

Where do I report a problem game?